Help

Welcome To VVdeals.com Help Center
Please select a category for your assistance. If you have any other question, please click "Contact Us" or "Email Us".

Do I have to pay tax on orders I buy at VVdeals.com?

You may have to. It depends on what country you are receiving the goods in or getting the goods sent to.
Tax is a complex issue; because it depends on what country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities of China electronics to your country, you'll need to research what the law and practices are in your country (or shipping destination countries if you are drop shipping internationally).

How much does shipping cost?

It depends on the quantity of goods, the shipping method, and the country you are sending goods to. The best way to see how much shipping will cost is to use the website checkout to preview prices. (Click here for more details)

Are Products Guaranteed / Is There A Warranty?

All products offered by VVdeals come with 12-month warranty. If there is any problem under warranty, you will get repair or refund that depends on the concrete condition.  (Click here for more details)

How can I get the best prices?

You get a cheaper per-item price when you buy larger quantities. We give discount on some products, and offer coupon codes and  gift cards for customers.
Returning customers will receive better discount levels.

Is There A Catalog/Pricelist Available?

Due to the dynamic nature of our product line as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful. Our website contains all the information we have on our products.
If you have any specific question,we welcome you to contact our customer service representatives by live chat.

What if I Can't Log In?

Please follow these steps:
- Check your login details. Your login username is your email address used for registration.
- Ensure that cookies from www.VVdeals.com are accepted in your browser (Internet Explorer or other).
- It might be a problem caused by VVdeals system maintenance - wait 30 mins and try again.
If nothing works please contact our customer service representatives by live chat for support or email us at: support@VVdeals.com

TIPS:
If you're not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.
If you made a mistake when you registered, and you can't access your account and you've never made any orders. It might be quickest to just use the registration to sign up again for a new account.

Can An Order Be Made Without Using The Website?

We prefer our customers to order through our website. You can place orders directly for the products you like.
However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by live chat or email us at: support@VVdeals.com

What If I Want To Order A Lot More? Can VVdeals Give Me A Good Quotation?

Of course, we can get you better prices for large volume orders.
If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The products you want
- The exact desired order quantity
- Your desired time frame
- Any special packing instructions, e.g. bulk packing without product boxes
With this information we will get back to you with a quotation.
You can also contact with our online service representatives easily.